USING AI IN THE WORKPLACE -OPPORTUNITIES, RISKS AND POLICY RESPONSES (OECD, March 2024)

This paper examines the rapid developments in artificial intelligence (AI) technologies and their adoption in the workplace. It aims to explore the opportunities and benefits that AI can bring to the workplace, as well as the risks and challenges associated with its use.

The key takeaways from the paper are as follows:

💡Opportunities of AI in the Workplace: AI can bring significant benefits to the workplace, improving performance, enjoyment of work, physical and mental health, and decision making. It has the potential to boost productivity and improve job quality.

⚠️Risks of AI in the Workplace: There are concerns about job displacement, wage reduction, increased work intensity, bias and discrimination, unequal impact on workers, lack of human oversight, and transparency and accountability issues.

📋Policy Responses: A risk-based approach is recommended for policy and regulatory responses to AI. Measures should be taken to address the risks and gaps associated with AI in the workplace. These may include monitoring the impact of AI on the labour market, anticipating future skill needs, implementing skills development programs, providing training and support for workers and managers, ensuring social protection for displaced workers, and promoting social dialogue.

🌍International Policy Initiatives: The paper highlights international policy initiatives such as the European Parliament’s Artificial Intelligence Act, the United States’ Executive Order on Safe, Secure, and Trustworthy AI, and the Bletchley Declaration. These initiatives aim to establish rules, develop best practices, and mitigate the risks of AI while maximizing its benefits for workers.

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